At a Railway exhibition in Köln (Cologne, Germany), RNID Director of New Technologies Guido Gybels spoke to an international audience of rail operators, service providers and equipment manufacturers about the barriers that deaf and hard of hearing people face in using such a vital service as the railways. He pleaded for a more joint-up approach based on inclusive design principles and in continuous dialogue with the various user groups. The full text of the speech can be found here.